NetSuite’s Digital Field Service ManagementSoftware solution is a leading choice for organisations seeking both flexibility and performance. As a top mobile field service platform, it helps boost service revenue, improve operational efficiency, and provides end-to-end management across your entire field service operation.
Supporting the Field Service Management Industry with NetSuite
Built on the powerful foundation of NetSuite, this comprehensive field service management solution supports a wide range of functions – including marketing, customer engagement, order confirmation, inventory control, project scheduling, and dispatch. It also covers essential operations like timesheets, expense tracking, billing, job costing, revenue recognition, reporting, and customer service.
Benefits of NetSuite Field Service Management – Power Up Your Business.
At OSSM, we’re here to make your Field Service Management journey as simple as possible by integrating this solution into your business framework. Working together with our team, our approach ensures a swift, efficient, and cost-effective transition, enabling you to propel your business to the next level.
Better Reporting & Analytics
NetSuite Field Service Management comes with more than 50 built-in reports, enabling you to easily track and analyse assets, jobs, service history, and other key data.
Easier Scheduling & Dispatch
With NetSuite Field Service Management, you can easily schedule teams or individual technicians using colour-coded jobs – allowing you to prioritise tasks and manage scheduling directly within NetSuite.
Full Inventory Management
Gain complete visibility and control over all items used, helping to minimise lost parts and avoid unnecessary expenses.
Task and Job Creation
Generate work orders for a variety of job types, including warranties, repairs, installations, and ongoing maintenance.
Field Service Management App
Give your technicians the tools they need with a mobile field service management app that provides real-time access to job schedules, asset history, and inventory – anytime, from any location.
Asset Management
Monitor all customer assets, including past equipment and items that have been relocated to new sites.
5 Reasons to Choose Field Service Management for Your Business
01 Fully Integrated
Built directly within NetSuite, the NetSuite Field Service Management solution offers a best-in-class platform for all your field service needs.
02 Customer Retention
When teams use the features of the NetSuite Field Service Management solution, customers receive superior service – helping to improve retention and loyalty.
03 Customer Experience
Technicians using the app can access a complete customer service history, enabling them to increase first-time fix rates and provide more efficient service.
04 Field Mobility
With a field service management app, your technicians can access their job schedules, view maintenance history, and check available inventory – all while working in the field.
05 Go Green
Digital forms and data capture allow you to significantly reduce, if not completely eliminate the need for paper.